Consumer centric disruption

Thank you to Nic Brisbourne and his The Equity Kicker blog for (a) highlighting an intriguing video of UK journalists debating the veracity and viability of blogs and (b) pointing out an excellent presentation on the Customer Development Model. Both offer some tasty take-aways.

I find the debate curious. Universal McCann’s 2008 Wave 3 study points out (page 22) that 17.8 million people in the UK have read blogs; this 17.8 million represents 32.1% of the total 16-54 population (in comparison 60.3 million people in the US–33.2% of the total 16-54 population–have read blogs). It seems to me–based on the anecdotal comments of the UK journalists in the video–that UK traditional news media has metaphorically walled itself up and studies blog culture with a telescope, as opposed to latching on to the interesting facets of blogs that attract readers and then combining these facets with traditional journalistic norms and ethos (during the debate some very sound and rational points were made about the role “traditional” journalism has in terms of checks and balances, fact checking, etc). Nevertheless, some very powerful apps and news platforms could result by embracing social web norms. For example, why not take an EveryBlock approach (see Russian Hill) and combine that with traditional beat reporting on the more nuanced and interesting stories cited in the raw data feed. Indeed, one could use EveryBlock data to track patterns which could form the basis for an investigative reporting series.

A visit to slide number 27 of the Customer Development Model presentation offers a succinct and cogent illustration of a consumer-centric product/service development process. The key elements of the slide: Build, Measure, Learn integrated in the overall development life cycle. If I were able to question the UK journalist panel, I’d ask a couple of questions: Do you know of any UK news company to have empaneled a group of consumers that routinely gather their news from blog sites so as to find out why these consumers like these blogs and how they use the blog information in their daily lives? Do you know of any UK news company that has analyzed what apps or smart phone devices their consumers use on a daily basis and how they would like to have news integrated in similar ways on their devices? The answers to these questions begin the consumer-centric design journey.

Finally, this article makes a compelling case as to how certain facets of the Customer Development Model can be a disruptive factor in the real estate industry.

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