Archive for February 2010

Curating content and user experience on the Web

This blog article on “controlled serendipity” spurred me to conduct a little content curating of my own, resulting in this gem of a research paper that documents how the BBC utilizes Linked Data technologies to make it easier for BBC users to navigate its vast programming database. The first article discusses how the Web collective–the [...]

Using text analytics to increase customer engagement and loyalty

I love it when research/theory manifests in application/practicality. In 2007, I wrote about research being conducted on semantic analysis related to social media and blogs, and now there are companies using products stemming from this type of research. Information Week covered text analytics, describing how JetBlue uses text analytics to understand customer sentiment from email [...]

New media innovation issues and risks

This research paper, Power, media culture and new media, delves into social justice issues surrounding the democratizing effects of new media. The paper points out that new media benefits (e.g., easier access to information through widespread platforms like mobile devices) are not equally shared or distributed across class, race, or national origin. The paper also [...]