Comments on: Client attentiveness at Southwest Airlines

By: John D'Ambrogio

John D'Ambrogio — Fri, 28 Aug 2009 03:08:31 +0000

…and the best thing is that the flight attendants stand in the exit row while people are boarding….and the herds move right past the exit row because they don’t want to ask the attendants to move. Small thing, but I always get exit rows on SWA. Yippie!

By: Sarah Cooper

Sarah Cooper — Fri, 19 Jun 2009 22:05:38 +0000

It’s amazing how the actions of one employee can reflect on a large company. For companies, hiring decisions and training are vital, for individuals, every contact counts.

PS So glad to have met you.

By: pam metzger

pam metzger — Fri, 19 Jun 2009 18:27:58 +0000

I also try to choose Southwest first and have never had a bad experience. Plus, when other airlines struggled with rising fuel costs and started charging baggage fees Southwest patted themselves on the back for hedging fuel cost options and STILL don’t charge for bags. If you are checking bags that can make the difference between airfares and airlines. They are good example of how you can be friendly and casual, and also be efficient and customer-service oriented. Enjoy your intelligent writing Eric – thanks!

By: jf.sellsius.theclozing

jf.sellsius.theclozing — Fri, 19 Jun 2009 13:34:41 +0000

Ditto. My first experience with Southwest showed me they were different, in a good way. You know the usual pre-flight announcements delivered by attendants simply going thru the motions, like robots– well, not on Southwest– the attendant was entertaining, making witty remarks and humorous asides– I felt like I was at a comedy club. The passengers were all laughing– it put everyone in a good mood before the flight. Very smart.

By: Eric Stegemann

Eric Stegemann — Fri, 19 Jun 2009 04:19:42 +0000

I couldn’t agree with you anymore. There is a reason I not only fly them exclusively (except to go to RETechSouth in Atlanta where they don’t fly ) but I also have their credit card for my business and personal use. I have never , not once, had a bad experience with Southwest. When there was weather delays they brought us all snacks in the waiting area. When we got stuck in Taxiing mode for longer than normal they told jokes. When military members are flying they give them free drinks.

This is the kind of company I’m proud to stand up and be a 10 on the NPS scale for!