http://www.realestaterelativity.com/blog/2010/03/10/satisfied-customers-are-more-loyal-than-delighted-customers/ Emerging media research and strategy blog with a particular focus on design innovation centered in the real estate industry Wed, 18 Aug 2010 15:24:17 -0700 http://wordpress.org/?v=2.8.4 hourly 1 http://www.realestaterelativity.com/blog/2010/03/10/satisfied-customers-are-more-loyal-than-delighted-customers/comment-page-1/#comment-11564 Maui Realtor Tue, 06 Apr 2010 01:06:55 +0000 http://www.realestaterelativity.com/blog/?p=1619#comment-11564 In real estate, building such 'loyalty' is all about doing the proper follow up. Closing the transaction in a memorable way (which for us, includes sending a gift) and continuing to follow up even after it has been closed is key in bringing referrals and continued business from clients. In real estate, building such ‘loyalty’ is all about doing the proper follow up. Closing the transaction in a memorable way (which for us, includes sending a gift) and continuing to follow up even after it has been closed is key in bringing referrals and continued business from clients.

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